Search Results for: personalization

Empowering Marketers: The role of AI in personalization and customer experience

Marketing, a pivotal component of business operations, has undergone a dramatic transformation with the advent of advanced technologies. Traditionally, marketing was predominantly a public and informative exercise, utilizing billboards, TV and radio ads, and print media to reach a wide audience. However, as markets became more saturated and competitive, fuelled by technological advancements and economic […]

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How Data and AI Help Marketers Leverage Hyper-Personalization

By Rohit Dadwal | MMA Board Member and Managing Director APAC | MMA Global APAC With the current competitive landscape marked by an influx of countless marketing messages and advertisements every single day, customers feel inundated. As each customer’s expectations become as unique as their fingerprints, it gets increasingly challenging to meet escalating demands while

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2026 Consumer Trends: Smart Spending in Fast-Moving Consumer Goods (FMCG)

2026 Consumer Trends: Smart Spending in Fast-Moving Consumer Goods (FMCG)

A 12% increase in savings and investment, alongside an 8% decline in overall spending, reflects a clear shift in how consumers approach FMCG purchases in early 2026, according to Deloitte Insight. As everyday spending is no longer driven by habit, consumers are becoming more deliberate in evaluating the real value behind each choice. This article

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Unconstrained Banking: Awakening customer through a Brand Experience Ecosystem

Unconstrained Banking: Awakening customer through a Brand Experience Ecosystem

As banking applications gradually fall into a “sea of sameness,” pure convenience is no longer enough to maintain a competitive edge. This article deciphers the psychology of “Lazy Loyalists” and proposes in-depth Brand Experience (BX) strategies to break through user apathy. Through the SCT (Strategy – Creative – Technology) model from Novaon Digital, you will find the solution to

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The Growth Audience Most Brands Undervalue Is the One Most Likely to Move

The Growth Audience Most Brands Undervalue Is the One Most Likely to Move

For years, marketing has operated with a relatively stable definition of value: the best customers are the most loyal ones. They buy more often, spend more consistently, and are easier to identify and reach. In a world increasingly shaped by first-party data and retention metrics, that logic has only strengthened. But it is also incomplete. 

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Advertising’s Next Shift: From Post-Campaign Analysis to Pre-Campaign Intelligence

Advertising’s Next Shift: From Post-Campaign Analysis to Pre-Campaign Intelligence

The next frontier in advertising will have less to do with making content faster and more to do with making decisions earlier. For all the attention on generative AI, speed is only part of the story. The bigger shift is that brands can now assess likely creative effectiveness before a campaign goes live. That turns

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10 Brand Experience Trends for Winning Gen Z in Banking & Finance 2026

10 Brand Experience Trends for Winning Gen Z in Banking & Finance 2026

70% of Gen Z conduct transactions via smartphone, and trust is increasingly shaped by real experiences rather than brand reputation. Entering 2026, this generation has become a core user group for the Banking & Finance industry, characterized by digital-first, cautious behavior and high expectations for experience. In this context, designing a suitable Brand Experience has become a critical condition

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AI Gave Brands Everything They Asked For. Turns Out That's the Problem.

AI Gave Brands Everything They Asked For. Turns Out That’s the Problem.

The production problem is solved. Now comes the harder one: keeping your brand coherent when machines are making thousands of decisions about it every day.  For years, brand leaders have chased the same thing: more content, faster production, greater reach. AI delivered all of it. Thousands of variants. Instant adaptation. Campaigns localised across markets in hours. The

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5 EFFECTIVE FINANCE - BANKING COMMUNICATION TRENDS IN EARLY 2026

5 EFFECTIVE FINANCE – BANKING COMMUNICATION TRENDS IN EARLY 2026

As the second half of 2025 and early 2026 approach, trust has emerged as the new “currency” of the financial and banking industry. Competition among brands is no longer defined solely by service quality yet by which institutions can deliver more reliable brand experience. So what are the behavioral shifts and communications trends that banks should understand

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