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In 2025, Data Alone Won’t Win Customers—Experience Will

The era of AI-driven personalization is here. For years, brands have invested heavily in collecting data. Every website visit, cart abandonment, and social media interaction generates insights that businesses hope to use for better marketing. But despite this data explosion, many brands are still struggling to turn numbers into real customer relationships. Why? Because having […]

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Goodbye Empty Chair, Hello AI Twins: The Future of Market Research

When Jeff Bezos famously introduced the concept of an empty chair in the boardroom to symbolize the customer, he revolutionized the way companies thought about customer-centricity. It was a powerful metaphor—a constant reminder that the customer’s voice must always be present in strategic decisions. But in today’s world, where digital footprints and behavioral data abound,

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Achieving Higher Brand Sales through AI-Powered Solutions

An AI-powered world: As artificial intelligence (AI) continues to revolutionize industries, its impact on sales and marketing is undeniable. Brands are now leveraging AI-driven strategies to enhance customer engagement, streamline operations, and drive higher revenue. In this session, industry leaders explored how AI is reshaping brand sales, highlighting practical applications and challenges in implementation. The

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The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders

Beyond Segmentation: The Shift to AI-Powered Personalization For years, personalization was synonymous with segmentation. Brands grouped customers into broad categories based on past purchases, demographics, and engagement history. While this approach improved relevance, it remained static and reactive—failing to account for real-time behaviors, evolving preferences, and contextual needs. In 2025, artificial intelligence is redefining the

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The Rise of Connected TV in Shaping Ramadan Viewing Experiences in Indonesia

Connected TV (CTV) is rapidly transforming media consumption patterns across Indonesia, and its impact becomes even more pronounced during Ramadan. As media consumption soars during this festive period, brands have a unique opportunity to engage audiences in an environment that fosters communal and personalized viewing experiences. The Growth Trajectory of CTV in Indonesia With an

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Strategic Innovation: Propelling Business Forward

In an era where digital transformation and consumer expectations are constantly evolving, businesses must embrace strategic innovation to stay competitive. The panel discussion at MMA Innovate 2025 Indonesia on “Strategic Innovation Propelling Business Forward” shed light on the dynamic intersection of creativity, experimentation, and data-driven decision-making in modern marketing strategies. Balancing Creativity and Brand Consistency

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Ramadan: A Critical Moment for Digital Industry Growth

Ramadan is a key period for brands in Indonesia to drive sales, attract new consumers, and create long-term engagement. The evolving digital advertising landscape, particularly in mobile marketing, has made Ramadan an essential moment for businesses to optimize their strategies. Consumer Spending During Ramadan According to Shanti Tolani, Country Head & Board of Director

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Leveraging Technology for Business Strategies During Ramadan

The Shift to Digital Marketing With the rapid advancement of technology, companies in Indonesia are increasingly utilizing social media and artificial intelligence (AI) to enhance their marketing strategies, particularly for Gen Z. As Ramadan approaches, businesses are leveraging data-driven insights to better understand consumer behavior. According to Danar Hardianto, General Manager at PHd, the

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Beyond Big Data: Why Intelligent Data is the Future of Growth & Innovation

For years, Big Data has been the driving force behind digital transformation, helping businesses collect, store, and analyze vast amounts of information. But in 2025, we are moving into a new era—one where data alone is not enough. The future belongs to Intelligent Data—data that is context-aware, AI-driven, and actionable in real-time. Companies that continue

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AI-Driven Decision Making: Turning CEOs and CMOs into Data-First Leaders

For years, AI has been framed as a tool for marketing execution—automating campaigns, optimizing ad spends, and personalizing customer experiences. But in 2025, AI is no longer just about marketing. It is about leadership. The real competitive advantage lies in how CEOs and CMOs use AI to make better, faster, and more strategic decisions.

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