Search Results for: personalization

133 Million Combinations, One Solution: Why Manual Rules Can’t Keep Up with Personalization at Scale

133 Million Combinations, One Solution: Why Manual Rules Can’t Keep Up with Personalization at Scale

In an era where digital advertising is expected to deliver hyper-relevance at every touchpoint, marketers face a daunting question: How do you create rules for millions of possible audience combinations? That’s not a theoretical challenge—it’s the reality brands are facing today. Take a recent campaign from Kroger as an example. The brand built 72 creative […]

133 Million Combinations, One Solution: Why Manual Rules Can’t Keep Up with Personalization at Scale Read More »

AI-Powered Personalization

Precision Meets Relevance: Unlocking the Power of Personalization in the Age of AI

In today’s digital-first world, AI-powered personalization isn’t just expected—it’s essential. But true personalization goes far beyond inserting a name into an email or targeting an ad based on demographics. It’s about delivering the right experience, at the right time, in the right format—in a way that feels natural, not forced. In Part 2 of our

Precision Meets Relevance: Unlocking the Power of Personalization in the Age of AI Read More »

The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders

The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders

Beyond Segmentation: The Shift to AI-Powered Personalization For years, personalization was synonymous with segmentation. Brands grouped customers into broad categories based on past purchases, demographics, and engagement history. While this approach improved relevance, it remained static and reactive—failing to account for real-time behaviors, evolving preferences, and contextual needs. In 2025, artificial intelligence is redefining the

The Personalization Playbook – A Proven 3-Step AI Framework for CX Leaders Read More »

The Future of Indonesian Marketing: Personalizing Customer-Centric Media with CXM Synergy

The Future of Indonesian Marketing: Personalization of Customer-Centric Media with CXM Synergy

Indonesia – Shining Through Global Economic Uncertainty With a stable GDP growth (5%), Low Inflation and Optimistic Consumer Confidence, Indonesia is one of the most resilient economies in light of the uncertain global macroeconomic indicators. Underpinned by a 280+ million population and 70%+ digital penetration as per Dentsu’s Consumer Connections Survey (CCS), advertisers are overinvesting

The Future of Indonesian Marketing: Personalization of Customer-Centric Media with CXM Synergy Read More »

Empowering Marketers: The role of AI in personalization and customer experience

Marketing, a pivotal component of business operations, has undergone a dramatic transformation with the advent of advanced technologies. Traditionally, marketing was predominantly a public and informative exercise, utilizing billboards, TV and radio ads, and print media to reach a wide audience. However, as markets became more saturated and competitive, fuelled by technological advancements and economic

Empowering Marketers: The role of AI in personalization and customer experience Read More »

How Data and AI Help Marketers Leverage Hyper-Personalization

By Rohit Dadwal | MMA Board Member and Managing Director APAC | MMA Global APAC With the current competitive landscape marked by an influx of countless marketing messages and advertisements every single day, customers feel inundated. As each customer’s expectations become as unique as their fingerprints, it gets increasingly challenging to meet escalating demands while

How Data and AI Help Marketers Leverage Hyper-Personalization Read More »

SMARTIES™ Business Impact Index 2024 – China

China’s marketing ecosystem continues to set the pace for innovation, from advanced mobile ecosystems to AI-powered personalization and platform-native creativity. But what truly sets the leaders apart is their ability to turn innovation into measurable business results. The SMARTIES Business Impact Index (BII) 2024 – China recognizes the agencies, brands, advertisers, and solution providers that have

SMARTIES™ Business Impact Index 2024 – China Read More »

Creating an Online-to-Offline (O2O) Journey that Drives Sales

Creating an Online-to-Offline (O2O) Journey that Drives Sales

            Bridging online and offline retail is essential for driving foot traffic and boosting sales. A strategic Online-to-Offline (O2O) approach integrates digital engagement with in-store actions, leveraging real-time data and shopper insights to optimize outcomes and maximize revenue. Seamless Channel Integration An O2O journey thrives on integrating digital platforms—websites, mobile

Creating an Online-to-Offline (O2O) Journey that Drives Sales Read More »

The Metacontext Mindset: Rethinking Relevance in a Post-Identity World

The Metacontext Mindset: Rethinking Relevance in a Post-Identity World

As identity-based targeting erodes and privacy regulations gain momentum, many marketers are scrambling to patch gaps left by the loss of third-party cookies and mobile ad IDs. But what if the real opportunity isn’t to replace identity, but to rethink it altogether? That’s the premise behind a growing movement led by MMA Global: personalization that

The Metacontext Mindset: Rethinking Relevance in a Post-Identity World Read More »

The Data Maturity Dilemma: Why Growth Demands More Than Just Good Tech

The Data Maturity Dilemma: Why Growth Demands More Than Just Good Tech

In an era where marketing organizations are flooded with dashboards, pipelines, and robust platforms, one thing is clear: having more data or tools doesn’t automatically lead to better business outcomes. Despite unprecedented investment in marketing technologies, many organizations remain stuck at the insight-action gap, where data exists in abundance, but real decisions and revenue gains

The Data Maturity Dilemma: Why Growth Demands More Than Just Good Tech Read More »

Scroll to Top