Search Results for: personalization

Empowering Marketers: The role of AI in personalization and customer experience

Marketing, a pivotal component of business operations, has undergone a dramatic transformation with the advent of advanced technologies. Traditionally, marketing was predominantly a public and informative exercise, utilizing billboards, TV and radio ads, and print media to reach a wide audience. However, as markets became more saturated and competitive, fuelled by technological advancements and economic […]

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How Data and AI Help Marketers Leverage Hyper-Personalization

By Rohit Dadwal | MMA Board Member and Managing Director APAC | MMA Global APAC With the current competitive landscape marked by an influx of countless marketing messages and advertisements every single day, customers feel inundated. As each customer’s expectations become as unique as their fingerprints, it gets increasingly challenging to meet escalating demands while

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AI Gave Brands Everything They Asked For. Turns Out That's the Problem.

AI Gave Brands Everything They Asked For. Turns Out That’s the Problem.

The production problem is solved. Now comes the harder one: keeping your brand coherent when machines are making thousands of decisions about it every day.  For years, brand leaders have chased the same thing: more content, faster production, greater reach. AI delivered all of it. Thousands of variants. Instant adaptation. Campaigns localised across markets in hours. The

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5 EFFECTIVE FINANCE - BANKING COMMUNICATION TRENDS IN EARLY 2026

5 EFFECTIVE FINANCE – BANKING COMMUNICATION TRENDS IN EARLY 2026

As the second half of 2025 and early 2026 approach, trust has emerged as the new “currency” of the financial and banking industry. Competition among brands is no longer defined solely by service quality yet by which institutions can deliver more reliable brand experience. So what are the behavioral shifts and communications trends that banks should understand

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How AI Is Removing Friction from Marketing Decisions

How AI Is Removing Friction from Marketing Decisions

Three shifts that redefine where marketing value is created—and why speed alone isn’t enough  AI isn’t changing marketing because it can generate more content.  It’s changing marketing because it’s removing friction from how decisions are made.  Consumer signals now move continuously. Intent shifts. Performance updates. Creative resonates or fails. Commerce outcomes materialize—all in near real time.  Yet most marketing organizations still operate on episodic

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Ishank Joshi, MD and CEO, Mobavenue

Why Martech and Adtech Must Converge to Deliver Modern CX?

There was a time when data was scarce, personalization was a promise, and AI was a curiosity discussed more in labs than boardrooms. In MarTech and customer experience, the “before” era was defined by blunt instruments: demographic segments, static journeys, and quarterly insights. Brands spoke at customers using historical data and hopeful assumptions. Measurement lagged behavior, and relevance was often accidental. 

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From Automation to Intelligent Engagement: AI in Action

Automation driving Efficiency and Scale For years, martech has promised scale, efficiency, and personalization. Automation helped brands deliver faster, broader, and more consistent execution across channels. Then AI arrived and accelerated that promise — but it also exposed a critical gap. Automation alone does not improve customer experience. Without intelligence, it simply scales inefficiencies. The

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After the Social Media “Craze,” is Matcha set to become a Sustainable Beverage Trend?

After the Social Media “Craze,” is Matcha set to become a Sustainable Beverage Trend?

Matcha has become a global beverage phenomenon in recent years, even leading to shortages in Japan (according to Thanh Nien Newspaper). In Vietnam, the matcha market size is forecasted by Mobility Foresights to grow from USD 340 million in 2025 to USD 500 or even USD 780 million by 2030. Furthermore, according to IPOS, consumers

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Top Marketing Trends 2026: The Era of Converged Growth Systems

Marketing in 2026 is no longer organised around channels, campaigns, or even media plans. It is operating as a connected growth system, where media, commerce, data, and creativity are increasingly inseparable. For CMOs, the challenge is not choosing between brand and performance, but architecting infrastructure that delivers both at scale. This is the year marketing

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