You searched for framework - Page 2 of 8

The Hidden Enablers — Culture, Governance & Metrics That Make CX Stick

A bold CX strategy may set the destination, but without the right internal enablers, even the most compelling vision will stall. What separates high-performing organizations from the rest isn’t just what they plan to do — it’s how well they’ve institutionalized the systems, behaviors, and accountability to make CX durable at scale. The final […]

The Hidden Enablers — Culture, Governance & Metrics That Make CX Stick Read More »

Strategy, Design & Data: The Non-Negotiables of Customer-Centric Growth

Exceptional customer experience isn’t incidental — it’s intentional.It’s the product of cross-functional alignment, human-centered design, and intelligent use of data. Organizations that consistently outperform on CX aren’t just reacting to customer needs — they’re architecting competitive advantage from the inside out. They treat CX not as a touchpoint, but as a business discipline that drives

Strategy, Design & Data: The Non-Negotiables of Customer-Centric Growth Read More »

The CX Maturity Imperative: Why It’s Time to Evolve from Service to Strategy

Customer Experience (CX) has reached an inflection point. As product differentiation shrinks and consumer expectations escalate, CX is fast becoming the most sustainable lever for competitive advantage. But while many organizations acknowledge its importance, few have elevated it beyond a reactive, siloed support function. At MMA Global, we believe CX must evolve from an operational

The CX Maturity Imperative: Why It’s Time to Evolve from Service to Strategy Read More »

MMA Global Indonesia Launches Landmark “Brand Safety & MarTech 2025” Report, Charting Trust, Technology, and Transformation in Indonesia’s Digital Economy

MMA Global Indonesia is proud to unveil its Brand Safety & MarTech (BSMT) 2025 Annual Industry Report during a high-level media gathering held on June 5, 2025, at Emtek Hall, SCTV Tower, Jakarta. The Media Gathering Brand Safety & MarTech 2025 Industry Report Release is drawing marketing thought leaders, media representatives, and key contributors, marks

MMA Global Indonesia Launches Landmark “Brand Safety & MarTech 2025” Report, Charting Trust, Technology, and Transformation in Indonesia’s Digital Economy Read More »

Your Best Customers Aren’t As Loyal As You Think: A Movable Middles Revelation

Marketers often suppress advertising to their existing customers, assuming they are “loyal” and that ad budget is better spent acquiring new users. This common practice, however, might be a significant missed opportunity. The Movable Middles Growth Framework (MMGF) challenges this conventional wisdom, revealing that even your best customers are likely buying from competitors and can

Your Best Customers Aren’t As Loyal As You Think: A Movable Middles Revelation Read More »

Beyond Reach: Why Precision Targeting with Movable Middles Outperforms Traditional Strategies

For decades, the mantra in advertising has been “maximize reach.” The more people you expose to your brand, the better, right? However, new research and a groundbreaking approach from MMA Global suggest that this long-held belief is fundamentally flawed when it comes to maximizing ad effectiveness. The Movable Middles Growth Framework (MMGF) champions a “Moneyballing”

Beyond Reach: Why Precision Targeting with Movable Middles Outperforms Traditional Strategies Read More »

Maximize Your Marketing ROI in a Tight Economy: The Power of Movable Middles

In today’s challenging economic climate, marketers are under unprecedented pressure to deliver tangible results and demonstrate clear Return on Investment (ROI) for every dollar spent. Traditional broad-reach marketing plans, while aiming for widespread exposure, often fall short in efficiency, leading to wasteful spending on audiences unlikely to convert. But what if there was a scientifically

Maximize Your Marketing ROI in a Tight Economy: The Power of Movable Middles Read More »

Marketing Strategic Rebuild: 12 Imperatives CMOs Can't Afford to Miss

Marketing’s Strategic Rebuild: 12 Imperatives CMOs Can’t Afford to Miss

Marketing insights from recent MMA Global events – A series ! Over the last couple of months, the MMA Global events have reflected the wider churn afoot in the marketing world, triggered largely by rapid technological advancement. A compelling manifesto for the modern CMO has emerged from this industry-wide huddle. A blueprint, not for next

Marketing’s Strategic Rebuild: 12 Imperatives CMOs Can’t Afford to Miss Read More »

The Metacontext Mindset: Rethinking Relevance in a Post-Identity World

As identity-based targeting erodes and privacy regulations gain momentum, many marketers are scrambling to patch gaps left by the loss of third-party cookies and mobile ad IDs. But what if the real opportunity isn’t to replace identity, but to rethink it altogether? That’s the premise behind a growing movement led by MMA Global: personalization that

The Metacontext Mindset: Rethinking Relevance in a Post-Identity World Read More »

Which Data Maturity Archetypes Is Your Organisation? Discover with the MMA’s Data Maturity Assessment

MMA Global has designed the Data Maturity Assessment, a concise 20-question interactive tool tailored specifically for marketing leaders to help assess your organization’s data maturity. The tool will quickly show you where your organization stands against the 5 factors relative to other companies as well as to the subset of companies that our research identified

Which Data Maturity Archetypes Is Your Organisation? Discover with the MMA’s Data Maturity Assessment Read More »

Search Results for: framework