The success of a brand hinges on how satisfied its customers are. The ideal way to understand customer satisfaction is to measure customer experience metrics. They’re the window to your customer’s perception of your brand and reveal sentiments like potential referrals, the likeness of the brand/product/service, and how likely they are to become and remain […]
Top 7 Customer Experience Metrics to Track in 2023 Read More »
The recent surge in AI tools, led by ChatGPT, has brought a revolution to the marketing industry. These powerful AI technologies have become indispensable assets for marketers, enabling them to optimize campaigns, enhance customer experiences, and unlock new opportunities. Leading brands like Canva, Notion, and Google are developing their own AI tools or integrating AI
Beyond ChatGPT: Top 18 AI Marketing Tools for 2023 Read More »
Navigating digital realities: All you need to know about hyperreal storytelling in marketing Hyperreal storytelling is about creating immersive experiences that feel so real that the lines between reality and virtual worlds seem to fade away. It’s where augmented reality meets virtual reality to create a space where anything is possible. Marketers can tap into
A guide to telling stories through new ‘Digital Realities’: Hyperreal Storytelling Read More »
Harnessing AI to Maximize Customer Exchange Value The tales of how AI is revolutionizing marketing are echoing in the industry, remodeling almost every component. While there are many instances of AI in marketing, one of the most prominent ones is to enhance customer experience. A recent study shows that 82% of consumers are likely to
AI and Machine Learning for maximizing customer experience Read More »
SMARTIES is the world’s first and most coveted annual marketing award program recognizing innovation and excellence driven by Tech Enablers, Publishers, Brands/Advertisers, and Agencies that deliver significant business impact. This year’s SMARTIES Awards celebrate renewed vigor and energy to recognize creativity, innovation, and the future of marketing excellence. In addition, this year introduces two new
SMARTIES Awards 2023 – Submission Kit Read More »
In an era where social commerce—buying and selling on social media platforms—is seeing a massive uptick, how can marketers leverage this opportunity to reach their target audience? This report explores the growing social commerce market in Vietnam and puts the role of live streaming in social commerce under the microscope. It presents practical and insightful
The State of Social Commerce & Live-streaming in Vietnam Read More »
As digital transformation accelerates across Vietnamese industries, it is paving fertile ground for AI-driven marketing automation. With more companies adopting artificial intelligence (AI) into their strategies, they are seeing enhanced customer experiences, streamlined operations, and improved efficiency. This trend aligns with a broader global movement towards personalized, data-driven marketing that enables businesses to scale with
As Vietnam’s digital marketing landscape continues to mature, brands are actively pursuing innovative methods to stand out in an increasingly crowded space. In this context, two powerful trends — live shopping and influencer marketing — are reshaping consumer engagement by combining real-time interactivity with authenticity, building stronger connections and trust. The Rise of Live
You’re Not a Marketing Business if You’re Not a Deep Analytics Business If your marketing strategy isn’t fuelled by analytics, you’re already falling behind. In times where consumer behavior changes overnight, relying on ‘business instinct’ or ‘guesstimations’ is a risk. The era of gut and unattributed journeys is over—topline growth demands intelligence, and lots
Marketing Equals Deep Analytics Read More »
Indonesia – Shining Through Global Economic Uncertainty With a stable GDP growth (5%), Low Inflation and Optimistic Consumer Confidence, Indonesia is one of the most resilient economies in light of the uncertain global macroeconomic indicators. Underpinned by a 280+ million population and 70%+ digital penetration as per Dentsu’s Consumer Connections Survey (CCS), advertisers are overinvesting
